Managing Conflict Within the Team or With Clients
This course will look at aspects of law and conflict; how to deal with conflict and dissipate conflict within your team. Scroll down to view a brief course description and list of key modules. Please contact us if you would like more information.
This course will look at how conflict can appear from nowhere. We will look at aspects of law and conflict; how to deal with conflict and dissipate conflict within your team.
-
Course Foci
- Manifestations of conflict
- What triggers your conflict markers
- Conflict and the law
- Managing your conflict and techniques of control
- Identifying conflict within the team
- De-escalating conflict
- Tactics to deal with anticipated conflict
- How to ensure win / win scenarios
- Managing effective customer relations and striving towards excellence
Instructor
£699.00